Summary:

Magellan Jets is a world-class private jet membership and charter company providing access to a range of private aviation solutions for individuals and corporations. Our guests can book flights on-demand or choose from various membership programs tailored to their travel needs. Magellan Jet prides itself on providing personalized, industry-leading service for every trip need.

As a client service focused team member of the Flight Support team, you will play a pivotal role in providing exceptional customer service to support the day-to-day private client interactions and cater to our private clients’ individual preferences and needs with the utmost care. Anticipating their requirements and preempting any issues ensures our clients enjoy a worry-free journey every time they fly with us.

Duties/Responsibilities:

As a Flight Support Trip Coordinator - CSC, you'll be at the heart of our commitment to delivering a world-class flight experience. These tasks represent the core responsibilities and will continue to evolve as Magellan Jets grows and innovates.

The Flight Support Trip Coordinator – CSC ensures the safety and quality of our client’s flights such that Magellan Jets always provides a world class flight experience. This includes:

• Upholding Magellan Jets’ high standards of customer service, ensuring every interaction exceeds expectations
• Maintaining regular and prompt communication with clients, ensuring their needs are understood and met
• Ability to work from the Quincy, MA office 4 days a week
• Participating in weekend and night shift rotation
• Participate in rotational holiday coverage
• Adhering to Magellan Jets’ employee customer service contract standards 
• Collaborating closely with colleagues across the organization to ensure seamless service delivery at every interaction
• Arranging ground transportation, catering, and other special requests to enhance the travel experience
• Adapting to and managing changes in client requests and itineraries promptly and efficiently
• Tracking active flights in real-time, ready to address any issues that may arise
• Supporting any mechanical recovery or flight deviation requirements 
• Providing informed advice to private clients to support their needs

Skills and Education:

·       At least 1-3 years of customer service experience required

·       Experience working in a hotel or for a luxury brand preferred

·       Bachelor’s Degree preferred

·       A drive to consistently exceed a client’s/ customer’s expectations

·       5-Diamond Customer Service Experience

·       Meticulous attention to detail, ensuring every aspect of a trip runs smoothly

·       Excellent communication skills 

·       A passion for teamwork to deliver exceptional service 

• Exceptional multitasking skills to handle various tasks simultaneously