ABOUT MAGELLAN JETS:

Founded in 2008 and now one of the largest private aviation providers, Quincy, MA-based Magellan Jets is a premier provider of private aviation solutions, offering a comprehensive range of Jet Card ownership, On-Demand Charter, and Aircraft Sales and Management. With a focus on personalized service, Magellan Jets is dedicated to delivering customized and unparalleled flying experiences to its Private Clients worldwide. Magellan Jets and its FAA-certificated Flight Operations team lead one of the industry’s most comprehensive safety management systems and protocols providing peace of mind to the most discerning travelers.

POSITION SUMMARY:

The Vice President, Account Management will lead Magellan Jets’ client retention, renewal, and growth strategy across its Jet Card portfolio. This senior commercial role focuses on nurturing long-term relationships with existing Jet Card Members—driving renewals, increasing client lifetime value, expanding wallet share, and generating qualified referrals.

Serving as the strategic bridge between the Sales team and Client Experience team this leader is accountable for ensuring that every Jet Card client receives measurable value, proactive partnership, and exceptional service at every stage of their membership. Success is defined by strong renewal performance, accelerated renewal timing, increased upsell revenue, and a thriving referral pipeline that converts to new business.

ESSENTIAL FUNCTIONS:

As a Vice President, Account Management, you'll be responsible for:

• Lead Jet Card renewal and retention strategies to maximize renewal percentages and client lifetime value
• Review Jet Card Owner accounts to develop pricing and program strategies that drive renewals and profitability.
• Identify and execute upsell and cross-sell opportunities through analysis of flight activity, client needs, and program utilization.
• Partner with Private Aviation Advisors (PAAs) to jointly manage client relationships and coordinate renewal strategy and execution
• Collaborate with the Guest Experience Team to ensure proactive communication, seamless service delivery, and issue resolution that impacts client satisfaction
• Design and implement structured client engagement cadences, including renewal checkpoints and milestone touchpoints, supported by Salesforce automation
• Own and optimize the client referral program, monitoring referral generation, conversion, and attribution while promoting client advocacy
• Develop data-driven dashboards and reports to track renewal rates, upsell performance, and referral activity
• Provide strategic insights and forecasting to the Chief Commercial Officer on renewal trends, client sentiment, and improvement opportunities
• Partner cross-functionally with Sales, Marketing, and Operations to align retention and renewal strategies with company growth goals

COMPETENCIES:

Knowledge:  

• 10+ years in account management, client success, or renewals, preferably in private aviation, luxury travel, or high-net-worth membership models
• Deep understanding of Jet Card programs, client lifecycle economics, and retention levers
• Proven experience leading renewal and upsell initiatives in relationship-based, recurring revenue environments
• Proficiency in Salesforce CRM and analytics dashboards
• Familiarity with NPS, client segmentation, and forecasting methodologies

Skills:  

• Exceptional relationship management and consultative selling ability
• Strong written and verbal communication, presentation, and negotiation skills
• Executive-level reporting and influencing proficiency
• Advanced analytical and forecasting capabilities
• Strategic thinker with excellent operational follow-through
• High emotional intelligence and ability to interpret nuanced client cues

Abilities:  

• Build and sustain trust with sophisticated, high-net-worth clients
• Collaborate across departments and influence senior leaders
• Maintain focus and agility under pressure in a fast-paced environment
• Lead with integrity and embody Magellan Jets’ values: Lead with Safety, Care Deeply, Create Amazing, and Every Journey is Personal
• Thrive in a high-touch, service-driven, and performance-oriented culture

MANAGEMENT RESPONSIBILITIES:

This position is an individual contributor role and does not have any direct management responsibilities.

WORK ENVIRONMENT:

• Location: Must reside in Quincy, MA or in New York, South Florida, Dallas, Denver, or Los Angeles
• Conditions: Must have a dedicated, private workspace to conduct business without distraction. Occasional travel to aircraft or client locations may be required.

PHYSICAL DEMANDS:

• Extended periods sitting at a desk or workstation
• Occasional walking/ movement between work areas (e.g., meetings, restrooms, or kitchen)
• Repetitive Hand and Wrist Movements via frequent typing and use of a mouse
• Light lifting of office supplies, documents, or equipment (up to 20 lbs)
• Screen Use: Prolonged use of a computer screen

POSITION TYPE AND EXPECTED HOURS OF WORK:

This is a Full-Time, Exempt position.

TRAVEL:

This role involves approximately 20–30% travel to engage with clients, strengthen strategic relationships, lead renewal initiatives, and collaborate with teams across markets and company events

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

N/A

AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY (AAP/EEO) STATEMENT:

Magellan Jets is an equal opportunity employer and is committed to diversity in its workforce. We consider all qualified applicants without regard to race, color, national origin, gender, age, disability, or veteran status, in accordance with applicable law.

OTHER DUTIES:

This job description is intended to provide an overview of the scope of the Vice President, Account Management position. It is not an exhaustive list of responsibilities or skills required. Magellan Jets reserves the right to amend this description at any time based on business needs and priorities.